Can a doctor make proper diagnosis for my condition from a video call?
Your doctor will ask about your medical history and symptoms in details, just like the clinic visit. If you have medical monitoring devices like thermometer, BP machine, glucometer, etc at home, your doctor may ask for the latest readings. Otherwise, they will suggest a clinic visit, depending on your health concern.
Your doctor will evaluate the condition and advise next course of action like treatment or lab investigation, lifestyle modifications, etc. while our video / audio quality are tested to our best effort, internet issues or other reasons may come in the way. If an image sharing of a particular rash or wart or some other visible sign or symptom is not possible and a physical investigation is absolutely necessary, your doctor will suggest so.
How safe is teleconsultation?
Remote consultation can be safe and secure provided both parties involved take certain measures. The patient’s health and record privacy are our prime responsibility. Doctors take a conclusive decision on your treatment course only after thorough and careful evaluation.
How does RxDx ensure privacy and confidentiality?
Our doctors provide you consultations over end-to-end encrypted platform that match the top industry standards. Every call the doctor makes to each patient is private and secure.
Will you record my conversation with the doctor?
We record our calls as part of our quality assurance protocol to maintain the best standards of our services. However, the recordings are only to be shared with authorities in medico-legal situations, only upon explicit request.
Is Teleconsultation legal in India?
The Medical Council of India (replaced by the National Medical commission on September 25, 2020) and NITI Aayog jointly compiled the Telemedicine guidelines on March 25, 2020 which legalized delivery of healthcare services via digital medium.
What are the limitations of consulting a doctor online? How does RxDx bridge those gaps?
- Guidelines suggest that online consultation isn’t the best choice in emergency situations and patients should be advised to visit a clinic or hospital.
If you call us when in a situation that requires immediate medical action, our doctors can refer you to the best hospitals near you. They can also guide you through the basic necessary steps to prevent complications.
- RxDx has a dedicated team working the Telehealth services. The team undergoes training on a routine basis with regular updates. Besides the technical training on remote healthcare service, our team also handles the ultramodern tools of the trade.
- Our Telemedicine model suits your convenience. We do not assign doctors to you in random. You get to pick the right fit or simple select the doctor you know or have a reference.
- Some may feel a reduction in doctor-patient interaction. Our doctors ensure your experience mimics a clinic visit. The sole attention is on you and your health problems. So, there’s absolutely no need to worry. Just focus on understanding your condition and receiving treatment. Discuss your symptoms and concerns at length.
I am not tech-savvy. My age is above 60 and I don’t have anyone right here with me to help me out with these things. Can I not have to take calls through new apps?
You can opt for a WhatsApp or Skype call. Our doctors take special request from such patients and make video calls through WhatsApp and Skype if you can manage those, or help you out with audio calls.
I am old and not sure if I can give my details to the doctor properly. My relative / attendant / nurse takes care of me. Can they speak to the doctor on my behalf?
Yes, they can, and it is advisable to have someone near any patient to help with answering health questions and assistance for physical evaluation. The doctor will advise the best course of action to your representative.
How is online consultation useful during an emergency?
Emergency situations may be an accidental minor injury (for serious injury visit your nearest hospital without delay) or chest pains (again, for severe chest pain and numbness of limbs and other associated symptoms, visit hospital right away).
Sometimes, one is too far from the hospital or unable to travel, but can access a phone. Teleconsultation may possibly be the best option right then as a doctor can guide you through first aid, some life-saving actions, counselling, and referral. However, if possible, visit hospital as soon as possible.
How difficult is Teleconsultation?
A smartphone / laptop / desktop/ tablet / or any electronic device you can use to book your appointment and take a call, a pair of headphones or earphones, internet, these are all you need. A regular phone is enough for audio call.
Is my consultation data secured?
Yes, your consultation data is 100% secure. The patient’s history, health records and conversation history with the doctor can only be accessed by the patient and the doctor themselves. No other party can view or has access to this data. All the information collected from the patients is stored securely in our servers. We employ the best techniques in the data security field to ensure that this information remains secure.